Privacy Policy

NICMAR Trust is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and process your data when you use our online education platform and services. By accessing or using our platform, you consent to the practices described in this policy.

1. Privacy

We are committed to maintaining the privacy of your personal information in accordance with applicable Indian laws, and its rules. We implement reasonable security practices and procedures to protect your personal data from unauthorized access, use, or disclosure. We collect and process your personal data only for legitimate purposes related to providing our online education services, such as:

• Account creation and management
• Providing access to courses and learning materials
• Tracking your progress and performance
• Facilitating communication with instructors and other learners
• Processing payments
• Providing technical support
• Sending important updates and announcements
• We collect information such as your name, email address, phone number, educational background, and payment details during the registration process and other such related data. We may also collect data on your usage of the platform, including course enrollment, progress, assessment submissions, etc.

2. Technical & Usage Data

When you access the Platform and/or use the Services, certain information is stored in our servers automatically. The information captured automatically includes your login information; data about the pages you access within the platform; your choices and behavior; browser type and version; time zone setting; browser plug-in types and versions; your internet protocol (“IP”) address; device identity or unique identifier; device type; geo-location information (subject to your consent); device and connection information; operating system; technology on the devices you use to access the platform; mobile network information; history of your visit, statistics on page views; and traffic to and from the sites, referral URL, ad data, and standard web log data and other information. As you interact with our Platform, we may automatically collect technical data about your equipment, browsing actions and patterns. We may also collect information about your visit including the pages you visited, frequency of your visits, what you searched for, length of visits and methods used to browse away from the page. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

3. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small text files that are stored on your device when you visit our website. By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Internal CRM Usage

We use Customer Relationship Management (CRM) software internally to manage student data, track interactions, and improve our services. Your personal information may be stored and processed within our CRM system for purposes such as:

• Managing student accounts and profiles
• Tracking enrollment and course progress
• Facilitating communication and support
• Generating reports and analytics to improve our offerings

5. With Whom Does NICMAR Share Your Personal Data

Employees of NICMAR

We may share your personal data with NICMAR's employees, faculty, administrative staff, and authorized personnel.

Third Parties

We may also share your personal data with trusted third-party entities, including Hiring partners, contractors, service providers, vendors, and suppliers engaged by NICMAR to support the delivery of its academic and operational services; Internal and external legal advisors, compliance consultants, and academic experts; SMS/text messaging service providers and telecommunications carriers who assist in delivering messaging and communication services.

Law Enforcement & Prevention of Unlawful Acts

We may disclose your personal data:

• As required by applicable law.
• To a court, regulatory authority, or governmental agency under legal obligation or directive.
• To law enforcement agencies in connection with a crime or unlawful act, or in the prevention, investigation, or detection of such acts, including cyber incidents.
• In connection with any current or anticipated legal proceedings.
• To establish, exercise, or defend NICMAR's legal rights (including for fraud prevention and credit risk reduction).
• To prevent bodily harm to an individual.
• To protect the safety, rights, or property of any individual or the public.
• To protect NICMAR's legitimate interests or the interests of any third party.
• To address or mitigate any societal harms.

Successors

We may reveal your personal data to any other organization that buys, or to which we transfer all, or substantially all, of our assets and business. If this sale or transfer takes place, we will use reasonable efforts to try to make sure that the organization we transfer your personal data to uses it in line with our privacy policy. If we were to engage in an acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy, we would share your information with a party involved in such a process.

6. Refund and Dispute

Our Refund and Cancellation policy is outlined separately on our platform. In case of any disputes related to refunds or other matters, please refer to that policy and contact our designated support channels for resolution. We will address all grievances in accordance with applicable laws and our internal policies.

7. Call Recording Consent

We may record phone calls for quality assurance, training, and record-keeping purposes. By accepting these policy terms, you consent to the recording of calls for these purposes. These recordings will be stored securely and accessed only by authorized personnel.

8. Do Not Call (DNC) Compliance

We comply with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR) and maintain a "Do Not Call" (DNC) list for users who have registered their numbers not to receive unsolicited commercial communications. If you have registered your phone number on the National Do Not Call Registry or have informed us directly that you do not wish to receive promotional calls, we will ensure that your preferences are respected. However, we may still contact you for service-related communications, such as important updates about your courses or account.

9. Internal Telecalling

Our internal telecalling activities are conducted in compliance with the applicable guidelines. Our telecallers are trained to adhere to ethical calling practices and respect your communication preferences.

10. Content Usage

All content provided on the NICMAR online education platform, including course materials, videos, lectures, and assessments, is protected by copyright and intellectual property laws. As a user, you are granted a limited, non-exclusive, non-transferable license to access and use the content for your personal educational purposes only. You are strictly prohibited from

• Reproducing, distributing, or publicly displaying the content without our prior written consent.
• Modifying, adapting, or creating derivative works based on the content.
• Using the content for any commercial purposes.
• Removing or altering any copyright notices or proprietary markings.
• Any unauthorized use of the content may lead to legal action and termination of your access to the platform.

11. Examination and Certification

The processes for examinations, assessments, and certifications are conducted online through our platform. We collect data related to your performance in these assessments for evaluation and certification purposes. We take measures to ensure the integrity and fairness of the examination process, which may include identity verification and monitoring. The details of the examination and certification processes will be provided separately for each course.

12. Accessibility

We are committed to making our online education platform accessible to all users, including those with disabilities. We strive to adhere to accessibility standards and guidelines to ensure that our content and features are usable by everyone. We continuously work to improve the accessibility of our platform. If you encounter any accessibility barriers, please contact our support team for assistance.

13. Academic Integrity

We uphold the highest standards of academic integrity. Users are expected to adhere to ethical practices in all aspects of their learning, including assignments, examinations, and interactions with instructors and peers. Any form of academic dishonesty, such as plagiarism or cheating, will not be tolerated and may result in disciplinary action, including suspension or termination from the platform and withholding of certification.

14. Compliance

We are committed to complying with all applicable laws and regulations in India, including those related to data privacy, consumer protection, and intellectual property to the extent required.

15. Data Protection and Cybersecurity (Internal)

We implement robust data protection and cybersecurity measures internally to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of sensitive data both in transit and at rest, regular security audits and vulnerability assessments, access controls and authentication mechanisms to restrict data access to authorized personnel, employee training on data security and privacy practices, incident response plans to address any potential data breaches. We continuously strive to enhance our security posture to protect your data.

16. Website Privacy

This Privacy Policy applies to your use of our online education platform and website. Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

17. GDPR Document

The General Data Protection Regulation (GDPR) is a European Union law regarding data protection and privacy. While NICMAR is based in India and primarily serves users within India, if we process the personal data of individuals located in the European Economic Area (EEA), we will comply with the relevant provisions of the GDPR.

18. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform or through other appropriate communication channels. Your continued use of our platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: